Michael Opalski
Michael Opalski
AI Product Design Lead · AI-Driven Workflows · Enterprise SaaS · Design Systems
AI Product Design Lead · AI-Driven Workflows · Enterprise SaaS · Design Systems
Download
PROFESSIONAL SUMMARY
Product Design Lead with 15+ years of experience designing AI-driven workflows, enterprise SaaS platforms, and 0 to 1 startup products. Currently leading conversational and voice UX for customer-facing AI agents at Allstate Protection Plans, and founder of on24seven.ai, an AI voice receptionist product built and sold to service businesses. Founding designer at an agentic AI support platform, scaling from $0 to $780K ARR in 14 months with 90%+ human approval on AI-generated outputs. Designed ML-powered supply chain dashboards improving forecast accuracy by 32% and reducing operational costs by 27%. Deep expertise in conversational design, human-in-the-loop workflows, AI trust systems, design systems, and cross-functional product leadership.
CORE COMPETENCIES
• Agentic AI Product Design
• Human-in-the-Loop Workflows
• AI Trust & Confidence Signaling
• Conversational & Chat UI
• AI-Assisted Review Flows
• Design Systems & Component Libraries
• 0 to 1 Startups & ARR Growth
• Data Visualization & Decision Dashboards
• Enterprise SaaS
• Rapid Prototyping
• Cross-Functional Product Leadership
• Executive Stakeholder Partnership
• Research-Driven Iteration
• User Research (Qual & Quant)
WORK EXPERIENCE
Allstate Protection Plans (SquareTrade)
Aug 2026 - Present | Remote (San Francisco, CA)
Lead AI UX Conversational Designer
Owns conversational design and voice UX for customer-facing AI agents across claims and support, embedded in agile product pods with product management, engineering, and content design.
• Designing the agentic AI voice experience for first notice of loss claim intake, capturing customer identity, item, and issue, matching to the correct protection plan, then handing off to a human agent with full context. Targeting a reduction of approximately 5,000 inbound calls per month.
• Own the AI chatbot resolution flow end to end, from problem definition and user research through wireframes, high-fidelity UI, prototyping, and validation, including in-conversation cards that let customers compare cash, repair, and replacement options against timeline and benefit.
• Focused conversational design on edge case and error handling rather than happy path FAQ, defining how the AI agent recovers when customer intent, plan eligibility, or captured data is incomplete.
On24seven.ai
Feb 2026 - Present | St Johns, FL
Founder
AI voice receptionist product for service businesses. Owns product strategy, conversational design, build, and go to market end to end.
• Design and deploy custom AI voice agents that answer inbound calls, qualify callers, capture intent, and book appointments without front desk involvement, across commercial real estate and specialty retail clients.
• Architected the production stack: Retell.ai for conversation handling, n8n for webhook orchestration, Google Calendar for automated booking, and email delivery of structured call summaries.
• Own conversational design and prompt engineering for every live agent, including failure recovery for incomplete data capture, caller identity confirmation, and compliance disclosures required in regulated verticals.
QueryPal
Sep 2022 – Nov 2025 | New York, NY
AI Product Design Lead (Founding Designer)
Sole designer at an agentic AI customer support platform serving B2B SaaS teams. Partnered directly with founding engineering and ML leadership.
• Architected and shipped the full product design system, component library, brand identity (logo, marketing site, convention collateral), and conversational UI patterns from the ground up.
• Designed core agentic AI helpdesk workflows including intelligent ticket triage, AI-generated response review, and human-in-the-loop approval flows, achieving 90%+ human approval rates on AI-generated outputs.
• Built AI decision dashboards used daily by support leaders, surfacing deflection rates and volume trends, building trust in automated workflows.
• Engineered UX review flows that reduced overall customer support workload by 60%+.
• Contributed to ARR growth from $0 to $780K by partnering with the CEO and ML team on positioning, demos, and rapid iteration on enterprise feedback.
Engine Gaming & Media
Jun 2018 – May 2022 | New York, NY
Head of Design
Led product design across two platforms: UMG Gaming's competitive eSports product and Sideqik's influencer marketing SaaS.
• Redesigned the UMG Gaming platform end-to-end, driving a 300% increase in Twitch viewership and competitive event engagement.
• Overhauled core Sideqik platform UX and shipped an adaptive mobile experience, generating a 30% lift in user engagement.
• Managed and mentored a cross-functional UX/UI team across web, mobile, OTT, and video surfaces, establishing design review cadences and Agile collaboration workflows with engineering and product.
Infor
Jul 2016 – Jun 2018 | New York, NY
Senior Design Manager
Designed ML-powered enterprise software for global clients including Lululemon and Hospital Corporation of America.
• Designed an ML-powered supply chain dashboard for Lululemon that translated complex predictive model outputs into exception-driven alerts and decision-ready insights, improving forecast accuracy by 32% and reducing estimated operational costs by 27%.
• Prevented a $2M contract loss and expanded the Infor-HCA partnership by designing a HRIS and talent management dashboard for Hospital Corporation of America, collaborating across product, data science, and C-suite stakeholders.
• Established repeatable design patterns for data-dense, decision-support dashboards that balanced ML complexity with operational clarity, a model applied across every analytics product since.
MXM
Feb 2013 – Jul 2016 | New York, NY
Senior Product Designer
• Led UX/UI for the SeaWorld Parks mobile app across SeaWorld, Busch Gardens, and Sesame Place, including in-app purchase systems and real-time park navigation.
• Designed the Sony Rewards loyalty app and delivered mobile products for KitchenAid, Levi's, The North Face, Lavazza, and Avon, managing agency design engagements and client relationships.
Ralph Lauren
Mar 2009 – Feb 2013 | New York, NY
Senior Product Designer
• Designed Ralph Lauren's first-ever fashion runway app and in-store clienteling tools, launching the brand's earliest digital product experiences across flagship retail locations.
• Led creative direction and UX for a landmark New York Times iPad sponsorship during Fashion Week, including the platform's first full brand buyout, live runway feeds, and premium advertising integrations.
TOOLS & TECHNOLOGIES
Design & Prototyping:
Design & Prototyping:
Figma, Figma Make, FigJam, Adobe Creative Suite, Miro, Dovetail
Figma, Figma Make, FigJam, Adobe Creative Suite, Miro, Dovetail
Project & Collaboration:
Project & Collaboration:
Notion, Jira, Asana, Monday, Slack, G-Suite
Notion, Jira, Asana, Monday, Slack, G-Suite
AI & Developer Tools:
AI & Developer Tools:
Claude Code, Cursor, VS Code, GitHub, v0 by Vercel
Claude Code, Cursor, VS Code, GitHub, v0 by Vercel
EDUCATION
Cooper Union:
Art & Graphic Design, BFA, New York, NY | 1992 – 1996
REFERENCES
Dev Nag
| CEO, QueryPal
Lenya King
VP Design Lead, JPMorgan Chase
Omar Karim
| Director, Ad Products and Tech, Amazon
Michael Opalski
Michael Opalski
AI Product Design Lead · AI-Driven Workflows · Enterprise SaaS · Design Systems
AI Product Design Lead · AI-Driven Workflows · Enterprise SaaS · Design Systems
Download
PROFESSIONAL SUMMARY
Product Design Lead with 15+ years of experience designing AI-driven workflows, enterprise SaaS platforms, and 0 to 1 startup products. Currently leading conversational and voice UX for customer-facing AI agents at Allstate Protection Plans, and founder of on24seven.ai, an AI voice receptionist product built and sold to service businesses. Founding designer at an agentic AI support platform, scaling from $0 to $780K ARR in 14 months with 90%+ human approval on AI-generated outputs. Designed ML-powered supply chain dashboards improving forecast accuracy by 32% and reducing operational costs by 27%. Deep expertise in conversational design, human-in-the-loop workflows, AI trust systems, design systems, and cross-functional product leadership.
CORE COMPETENCIES
• Agentic AI Product Design
• Human-in-the-Loop Workflows
• AI Trust & Confidence Signaling
• Conversational & Chat UI
• AI-Assisted Review Flows
• Design Systems & Component Libraries
• 0 to 1 Startups & ARR Growth
• Data Visualization & Decision Dashboards
• Enterprise SaaS
• Rapid Prototyping
• Cross-Functional Product Leadership
• Executive Stakeholder Partnership
• Research-Driven Iteration
• User Research (Qual & Quant)
WORK EXPERIENCE
Allstate Protection Plans (SquareTrade)
Aug 2026 - Present | Remote (San Francisco, CA)
Lead AI UX Conversational Designer
Owns conversational design and voice UX for customer-facing AI agents across claims and support, embedded in agile product pods with product management, engineering, and content design.
• Designing the agentic AI voice experience for first notice of loss claim intake, capturing customer identity, item, and issue, matching to the correct protection plan, then handing off to a human agent with full context. Targeting a reduction of approximately 5,000 inbound calls per month.
• Own the AI chatbot resolution flow end to end, from problem definition and user research through wireframes, high-fidelity UI, prototyping, and validation, including in-conversation cards that let customers compare cash, repair, and replacement options against timeline and benefit.
• Focused conversational design on edge case and error handling rather than happy path FAQ, defining how the AI agent recovers when customer intent, plan eligibility, or captured data is incomplete.
On24seven.ai
Feb 2026 - Present | St Johns, FL
Founder
AI voice receptionist product for service businesses. Owns product strategy, conversational design, build, and go to market end to end.
• Design and deploy custom AI voice agents that answer inbound calls, qualify callers, capture intent, and book appointments without front desk involvement, across commercial real estate and specialty retail clients.
• Architected the production stack: Retell.ai for conversation handling, n8n for webhook orchestration, Google Calendar for automated booking, and email delivery of structured call summaries.
• Own conversational design and prompt engineering for every live agent, including failure recovery for incomplete data capture, caller identity confirmation, and compliance disclosures required in regulated verticals.
QueryPal
Sep 2022 – Nov 2025 | New York, NY
AI Product Design Lead (Founding Designer)
Sole designer at an agentic AI customer support platform serving B2B SaaS teams. Partnered directly with founding engineering and ML leadership.
• Architected and shipped the full product design system, component library, brand identity (logo, marketing site, convention collateral), and conversational UI patterns from the ground up.
• Designed core agentic AI helpdesk workflows including intelligent ticket triage, AI-generated response review, and human-in-the-loop approval flows, achieving 90%+ human approval rates on AI-generated outputs.
• Built AI decision dashboards used daily by support leaders, surfacing deflection rates and volume trends, building trust in automated workflows.
• Engineered UX review flows that reduced overall customer support workload by 60%+.
• Contributed to ARR growth from $0 to $780K by partnering with the CEO and ML team on positioning, demos, and rapid iteration on enterprise feedback.
Engine Gaming & Media
Jun 2018 – May 2022 | New York, NY
Head of Design
Led product design across two platforms: UMG Gaming's competitive eSports product and Sideqik's influencer marketing SaaS.
• Redesigned the UMG Gaming platform end-to-end, driving a 300% increase in Twitch viewership and competitive event engagement.
• Overhauled core Sideqik platform UX and shipped an adaptive mobile experience, generating a 30% lift in user engagement.
• Managed and mentored a cross-functional UX/UI team across web, mobile, OTT, and video surfaces, establishing design review cadences and Agile collaboration workflows with engineering and product.
Infor
Jul 2016 – Jun 2018 | New York, NY
Senior Design Manager
Designed ML-powered enterprise software for global clients including Lululemon and Hospital Corporation of America.
• Designed an ML-powered supply chain dashboard for Lululemon that translated complex predictive model outputs into exception-driven alerts and decision-ready insights, improving forecast accuracy by 32% and reducing estimated operational costs by 27%.
• Prevented a $2M contract loss and expanded the Infor-HCA partnership by designing a HRIS and talent management dashboard for Hospital Corporation of America, collaborating across product, data science, and C-suite stakeholders.
• Established repeatable design patterns for data-dense, decision-support dashboards that balanced ML complexity with operational clarity, a model applied across every analytics product since.
MXM
Feb 2013 – Jul 2016 | New York, NY
Senior Product Designer
• Led UX/UI for the SeaWorld Parks mobile app across SeaWorld, Busch Gardens, and Sesame Place, including in-app purchase systems and real-time park navigation.
• Designed the Sony Rewards loyalty app and delivered mobile products for KitchenAid, Levi's, The North Face, Lavazza, and Avon, managing agency design engagements and client relationships.
Ralph Lauren
Mar 2009 – Feb 2013 | New York, NY
Senior Product Designer
• Designed Ralph Lauren's first-ever fashion runway app and in-store clienteling tools, launching the brand's earliest digital product experiences across flagship retail locations.
• Led creative direction and UX for a landmark New York Times iPad sponsorship during Fashion Week, including the platform's first full brand buyout, live runway feeds, and premium advertising integrations.
TOOLS & TECHNOLOGIES
Design & Prototyping:
Design & Prototyping:
Figma, Figma Make, FigJam, Adobe Creative Suite, Miro, Dovetail
Figma, Figma Make, FigJam, Adobe Creative Suite, Miro, Dovetail
Project & Collaboration:
Project & Collaboration:
Notion, Jira, Asana, Monday, Slack, G-Suite
Notion, Jira, Asana, Monday, Slack, G-Suite
AI & Developer Tools:
AI & Developer Tools:
Claude Code, Cursor, VS Code, GitHub, v0 by Vercel
Claude Code, Cursor, VS Code, GitHub, v0 by Vercel
EDUCATION
Cooper Union:
Art & Graphic Design, BFA, New York, NY | 1992 – 1996
REFERENCES
Dev Nag
| CEO, QueryPal
Lenya King
VP Design Lead, JPMorgan Chase
Omar Karim
| Director, Ad Products and Tech, Amazon
Michael Opalski
Michael Opalski
AI Product Design Lead · AI-Driven Workflows · Enterprise SaaS · Design Systems
AI Product Design Lead · AI-Driven Workflows · Enterprise SaaS · Design Systems
Download
PROFESSIONAL SUMMARY
Product Design Lead with 15+ years of experience designing AI-driven workflows, enterprise SaaS platforms, and 0 to 1 startup products. Currently leading conversational and voice UX for customer-facing AI agents at Allstate Protection Plans, and founder of on24seven.ai, an AI voice receptionist product built and sold to service businesses. Founding designer at an agentic AI support platform, scaling from $0 to $780K ARR in 14 months with 90%+ human approval on AI-generated outputs. Designed ML-powered supply chain dashboards improving forecast accuracy by 32% and reducing operational costs by 27%. Deep expertise in conversational design, human-in-the-loop workflows, AI trust systems, design systems, and cross-functional product leadership.
CORE COMPETENCIES
• Agentic AI Product Design
• Human-in-the-Loop Workflows
• AI Trust & Confidence Signaling
• Conversational & Chat UI
• AI-Assisted Review Flows
• Design Systems & Component Libraries
• 0 to 1 Startups & ARR Growth
• Data Visualization & Decision Dashboards
• Enterprise SaaS
• Rapid Prototyping
• Cross-Functional Product Leadership
• Executive Stakeholder Partnership
• Research-Driven Iteration
• User Research (Qual & Quant)
WORK EXPERIENCE
Allstate Protection Plans (SquareTrade)
Aug 2026 - Present | Remote (San Francisco, CA)
Lead AI UX Conversational Designer
Owns conversational design and voice UX for customer-facing AI agents across claims and support, embedded in agile product pods with product management, engineering, and content design.
• Designing the agentic AI voice experience for first notice of loss claim intake, capturing customer identity, item, and issue, matching to the correct protection plan, then handing off to a human agent with full context. Targeting a reduction of approximately 5,000 inbound calls per month.
• Own the AI chatbot resolution flow end to end, from problem definition and user research through wireframes, high-fidelity UI, prototyping, and validation, including in-conversation cards that let customers compare cash, repair, and replacement options against timeline and benefit.
• Focused conversational design on edge case and error handling rather than happy path FAQ, defining how the AI agent recovers when customer intent, plan eligibility, or captured data is incomplete.
On24seven.ai
Feb 2026 - Present | St Johns, FL
Founder
AI voice receptionist product for service businesses. Owns product strategy, conversational design, build, and go to market end to end.
• Design and deploy custom AI voice agents that answer inbound calls, qualify callers, capture intent, and book appointments without front desk involvement, across commercial real estate and specialty retail clients.
• Architected the production stack: Retell.ai for conversation handling, n8n for webhook orchestration, Google Calendar for automated booking, and email delivery of structured call summaries.
• Own conversational design and prompt engineering for every live agent, including failure recovery for incomplete data capture, caller identity confirmation, and compliance disclosures required in regulated verticals.
QueryPal
Sep 2022 – Nov 2025 | New York, NY
AI Product Design Lead (Founding Designer)
Sole designer at an agentic AI customer support platform serving B2B SaaS teams. Partnered directly with founding engineering and ML leadership.
• Architected and shipped the full product design system, component library, brand identity (logo, marketing site, convention collateral), and conversational UI patterns from the ground up.
• Designed core agentic AI helpdesk workflows including intelligent ticket triage, AI-generated response review, and human-in-the-loop approval flows, achieving 90%+ human approval rates on AI-generated outputs.
• Built AI decision dashboards used daily by support leaders, surfacing deflection rates and volume trends, building trust in automated workflows.
• Engineered UX review flows that reduced overall customer support workload by 60%+.
• Contributed to ARR growth from $0 to $780K by partnering with the CEO and ML team on positioning, demos, and rapid iteration on enterprise feedback.
Engine Gaming & Media
Jun 2018 – May 2022 | New York, NY
Head of Design
Led product design across two platforms: UMG Gaming's competitive eSports product and Sideqik's influencer marketing SaaS.
• Redesigned the UMG Gaming platform end-to-end, driving a 300% increase in Twitch viewership and competitive event engagement.
• Overhauled core Sideqik platform UX and shipped an adaptive mobile experience, generating a 30% lift in user engagement.
• Managed and mentored a cross-functional UX/UI team across web, mobile, OTT, and video surfaces, establishing design review cadences and Agile collaboration workflows with engineering and product.
Infor
Jul 2016 – Jun 2018 | New York, NY
Senior Design Manager
Designed ML-powered enterprise software for global clients including Lululemon and Hospital Corporation of America.
• Designed an ML-powered supply chain dashboard for Lululemon that translated complex predictive model outputs into exception-driven alerts and decision-ready insights, improving forecast accuracy by 32% and reducing estimated operational costs by 27%.
• Prevented a $2M contract loss and expanded the Infor-HCA partnership by designing a HRIS and talent management dashboard for Hospital Corporation of America, collaborating across product, data science, and C-suite stakeholders.
• Established repeatable design patterns for data-dense, decision-support dashboards that balanced ML complexity with operational clarity, a model applied across every analytics product since.
MXM
Feb 2013 – Jul 2016 | New York, NY
Senior Product Designer
• Led UX/UI for the SeaWorld Parks mobile app across SeaWorld, Busch Gardens, and Sesame Place, including in-app purchase systems and real-time park navigation.
• Designed the Sony Rewards loyalty app and delivered mobile products for KitchenAid, Levi's, The North Face, Lavazza, and Avon, managing agency design engagements and client relationships.
Ralph Lauren
Mar 2009 – Feb 2013 | New York, NY
Senior Product Designer
• Designed Ralph Lauren's first-ever fashion runway app and in-store clienteling tools, launching the brand's earliest digital product experiences across flagship retail locations.
• Led creative direction and UX for a landmark New York Times iPad sponsorship during Fashion Week, including the platform's first full brand buyout, live runway feeds, and premium advertising integrations.
TOOLS & TECHNOLOGIES
Design & Prototyping:
Design & Prototyping:
Figma, Figma Make, FigJam, Adobe Creative Suite, Miro, Dovetail
Figma, Figma Make, FigJam, Adobe Creative Suite, Miro, Dovetail
Project & Collaboration:
Project & Collaboration:
Notion, Jira, Asana, Monday, Slack, G-Suite
Notion, Jira, Asana, Monday, Slack, G-Suite
AI & Developer Tools:
AI & Developer Tools:
Claude Code, Cursor, VS Code, GitHub, v0 by Vercel
Claude Code, Cursor, VS Code, GitHub, v0 by Vercel
EDUCATION
Cooper Union:
Art & Graphic Design, BFA, New York, NY | 1992 – 1996
REFERENCES
Dev Nag
| CEO, QueryPal
Lenya King
VP Design Lead, JPMorgan Chase
Omar Karim
| Director, Ad Products and Tech, Amazon